One flat fee.
No hidden charges.
Run your free check first. Only pay if you want us to submit your claim.
Claim submission
one-off, per claim
- ✓Full analysis of your council tax bill
- ✓Check whether your band is correct vs. neighbours
- ✓Personalised claim letter drafted for you
- ✓Claim submitted directly to your council
- ✓Secure client tracking area — upload documents, view updates
- ✓6-week follow-up if your council doesn't respond
- ✓Appeal letter if your claim is initially rejected
- ✓No win, no extra fee — you only pay once
Free analysis — only pay if you want to proceed
How we compare
Dueback
£7.99 flat fee
You keep 100% of your saving
Council tax consultants
£50–£200+
Hourly or fixed professional fees
DIY (direct to council)
Free
No cost — councils must process your application
Example: on a £1,800/yr bill with a 25% single-person discount, you save £450/yr. With Dueback you pay £7.99 and keep £442. Or apply directly to your council for free — we're just here if you want someone to handle the paperwork.
Free alternative: You can apply to your council directly at no cost. Dueback is a convenience service — not a claims management company.
Frequently asked questions
Can I apply to my council for free myself? +
Yes — always. You can contact your local council directly at any time and apply for any discount, exemption, or reduction at no cost. Dueback's £7.99 fee covers the convenience of us preparing and submitting the paperwork on your behalf.
When do I pay? +
After you receive your free savings analysis and decide to proceed. You pay the £7.99 fee before we submit your claim to your council.
What if my claim is rejected? +
We generate a formal appeal letter on your behalf at no extra cost. You can view and download it from your tracking page.
How much could I save? +
It depends on your circumstances. A single-person discount alone is 25% off your bill — worth £400+ for average UK households. Full student exemptions, disability reductions, and carer disregards can be worth significantly more.
How long does it take? +
We submit your claim within minutes of payment. Councils typically respond within 2–8 weeks, though some take longer. We chase them at the 6-week mark.
Is my data safe? +
Yes. All data is encrypted in transit and at rest. We are GDPR compliant and you can request erasure of your data at any time from your account settings.
What if my council has no email address? +
A small number of councils only accept claims via web form. If yours is one of them, our team will handle the submission manually at no extra charge.
Takes 30 seconds. No payment until you decide to proceed.